Events & News
CS Colloquium
| Category | Lecture |
| Date | Thursday, September 25, 2014 |
| Time | 11:00 am |
| Concludes | 12:00 pm |
| Location | Gould-Simpson 906 |
| Details | Please join us for coffee and light refreshments at 11am in Gould-Simpson 906. Faculty Host: Chris Gniady |
| Speaker | Ravi Sethi |
| Title | Professor |
| Affiliation | Department of Computer Science, University of Arizona |
Customer Quality Improvement of Software Systems
Quality as perceived by customers – customer quality in short – is ultimately what matters for a software product. This talk is based on a multi-year study to actively shape and deploy a customer quality improvement model for Avaya, a global provider of business communication and collaboration systems. The improvement model is data driven and has the following elements:
•A customer quality metric based on serious defects that are reported by customers after systems are deployed.
•A measure of error-removal practices during development, which is a predictor of future customer quality; it has a positive correlation with the customer quality metric.
•The metrics are accompanied by prioritization tools and techniques for focusing limited resources on the top 1% riskiest files in the project’s code repository.
Governance is provided by regular reviews with an R&D Quality Council.